FAQ

 

25 Best Toy Stores in the USA for Dolls, Cars, Blocks and More

Shipping & Delivery

What shipping options do you offer in the US? We offer the following shipping services across the United States:

  • Express Shipping: 3-6 business days — $20
  • FREE SHIPPING (Standard): 7-14 business days — $0
  • Free Standard Shipping: 7-14 business days — $10

Free shipping is available on qualifying orders and will show clearly at checkout. Delivery times are estimates and may vary slightly depending on your location.

Do you offer free shipping? Yes! We provide FREE SHIPPING (7-14 business days) on many orders.

How can I track my order? You will receive a tracking number by email once your order ships. Tracking is available through the carrier’s website.

Order Processing Time Most orders are processed and shipped within 1-3 business days.

Returns & Exchanges

What is your return policy? We accept returns within 30 days of delivery. Toys must be in new, unused condition with original packaging.

Who pays for return shipping? The customer is responsible for return shipping costs unless the item is defective or damaged.

How do I start a return? Log into your account → Orders → Request a Return, or email us at support@ibshoff.com.

Product Safety & Age Recommendations

Are your toys safe for children? Yes! All toys at Ibshoff meet or exceed US safety standards (ASTM, CPSIA). We carefully select non-toxic, BPA-free, and phthalate-free materials.

How do I know which toys are suitable for my child’s age? Each product page clearly shows the recommended age range. Please always follow the age guidelines for safety.

Product Care

How should I clean the toys? Most toys can be wiped clean with a damp cloth. For wooden toys, avoid soaking in water. Specific care instructions are included with each item.

Payments

What payment methods do you accept? We accept Visa, Mastercard, American Express, PayPal, Apple Pay, and Shop Pay for secure checkout.

Still have questions? Contact us anytime at support@ibshoff.com. Our team usually replies within 24 hours on business days. We’re here to help make your shopping experience wonderful!